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CPIs – Top metrics to be customer-centric
Watch our webinar: How to use Customer Feedback in Product Management Many companies claim to be customer-centric, especially in recent years, but in fact, they may be spending all of their resources...
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A Guide to Feedback Analysis applied to Product Management
Webinar: Data-driven product management beyond product analytics with speakers from Momentive.ai and Intercom. How Can Companies Apply Feedback Analysis Tools in Product Management to Better...
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How Marketers Can Truly Embrace AI and Maximize Its Benefits
[AI, or Artificial Intelligence, is the field of computer science that focuses on creating smart machines capable of performing tasks that would typically require human intelligence (AI generated...
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Customer feedback: A powerful resource for product management
Customer feedback is accessible more than ever through multiple channels. Still, many companies don’t look at it with the proper attention and lose the opportunity to explore it more strategically....
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How a feedback analytics tool empowers product teams
Everybody knows that user experience must be a top priority when it comes to creating a successful product. Delivering a good user experience is key to ensuring good business and product metrics, such...
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How customer feedback analysis can better inform product roadmap
Although a product roadmap is something that exists in most product maturity levels in software companies, there can be huge differences between them. Building a mature product roadmap requires good...
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The State of Customer Feedback in Product: How Companies Use it to Build...
The importance of customer feedback in product teams cannot be overstated. Understanding the needs and wants of customers is crucial in developing successful products that deliver value to both users...
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Customer’s Voice and Product Success: 3 Key Insights by Lisa Orr, Sr. Product...
It’s no secret that understanding and satisfying your customers is the key to a thriving business and product success. From observing customers “in the wild” as they use your product or talking to...
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Building and Scaling Feedback Loops for Effective Product Development
Watch the masterclass: Scaling feedback loops across the Product Development Lifecycle In the dynamic world of product development, feedback is the lifeblood that fuels innovation and ensures customer...
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Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech
Understanding and effectively utilizing customer feedback is a crucial factor for business success. This is especially true for industries like FinTech and banking, where customer experience plays a...
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